Shipping Charges:
- Less than 5kg: $15 charge
- Over 5kg: $30 charge
- Pickup: Free
- Orders over $500: Free delivery within 10km of the warehouse
Return and Refund Policy - TAC Distributors:At TAC Distributors, we are dedicated to offering high-quality products and exceptional service. We take care to ensure all items on our website are accurately described and strive to send every order as depicted.Faulty Products:We accept returns or offer refunds only for faulty or damaged products upon arrival. If you receive a defective or damaged item, contact us within 7 days of receiving your order and provide clear photos of the issue. Once verified, we will offer a replacement or refund as appropriate.No Returns or Refunds for Change of Mind:We do not accept returns or provide refunds for change of mind. Please review product details carefully before ordering, as what you see on our website is what you will receive.Shipping and Handling Costs:In the case of a faulty product return, TAC Distributors will cover return shipping costs. However, if the product is found to be in satisfactory condition, the customer will be responsible for return shipping.Contact Us:If you receive a faulty product or have any questions about your order, please contact our customer service team at info@theacaicompany.com. We will work to resolve the issue as quickly as possible.By placing an order with TAC Distributors, you agree to our return and refund policy. Thank you for shopping with us!
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